Last Updated: October 13, 2026
Crafted in Nepal (“we,” “our,” or “us”) operates the website craftedinnepal.com. We respect your privacy and are committed to protecting the personal information you share with us when browsing our website, purchasing our products, or contacting our team.
This Privacy Policy explains how we collect, use, disclose, and protect your information.
1. Information We Collect
We may collect the following categories of information when you use our website:
Personal Information
- Name and contact details, including email address and phone number.
- Billing and shipping addresses.
- Order details, purchase history, and transaction references.
- Information you provide through contact forms, email, WhatsApp, or other communication channels.
Account Information
If you create an account, we may collect your username, email address, password credentials in securely stored form, and account preferences.
Payment Information
Payments may be processed by third-party payment providers. We do not intentionally store complete payment card details on our website. Payment providers handle payment information according to their own privacy and security policies.
Technical Information
We may automatically collect certain technical information, including IP address, browser type, device information, pages visited, referring URLs, and website usage data through cookies, server logs, and analytics tools, where enabled.
2. How We Use Your Information
We use collected information to:
- Process, confirm, and deliver orders.
- Communicate order updates, shipping information, and customer support responses.
- Respond to questions about products, returns, replacements, and bulk orders.
- Improve our website, product listings, services, and shopping experience.
- Prevent fraud, unauthorized transactions, and website misuse.
- Maintain business records and comply with applicable legal obligations.
- Send newsletters or promotional communications where permitted and, when required, with your consent.
We do not sell your personal information to third parties.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, support secure account access, analyze website traffic, and improve performance.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features, including shopping cart or checkout functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies.
4. Sharing Your Information
We may share relevant information with trusted third parties when necessary to operate our business, including:
- Payment providers: To process and verify payments.
- Shipping and logistics partners: To deliver orders and manage shipment tracking.
- Website and hosting providers: To maintain our website, database, and technical infrastructure.
- Analytics and marketing providers: To understand website performance and support marketing activities where enabled.
- Professional advisers and authorities: When necessary to meet legal obligations, protect our rights, or address fraud and security issues.
These parties may process information only as permitted by their applicable agreements, privacy policies, and legal obligations.
5. International Orders and Data Transfers
Crafted in Nepal is based in Kathmandu, Nepal, and may serve customers in other countries.
When you place an international order, relevant information may be transferred to shipping providers, payment processors, or service providers operating in other countries. Data protection laws may differ between jurisdictions. We will take reasonable steps to handle such information in accordance with applicable legal requirements.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.
When information is no longer required, we will take reasonable steps to delete it or securely anonymize it, subject to applicable retention obligations.
7. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Withdraw consent where processing is based on consent.
- Object to or request restrictions on certain processing.
- Opt out of marketing communications.
To exercise an applicable right, contact us using the details below. We may need to verify your identity before processing a request.
You can unsubscribe from promotional emails using the unsubscribe link, where available, or contact our team directly. Transactional communications relating to your orders may still be sent when necessary.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, or messaging services such as WhatsApp.
We are not responsible for the privacy practices, content, or security of third-party services. Please review their privacy policies before providing personal information.
10. Children’s Privacy
Our website is intended for general shopping use and is not directed at children under the age at which they can independently provide consent under applicable law.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website features, service providers, or legal requirements.
Any revised policy will be published on this page with an updated revision date. We encourage you to review it periodically.
12. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Business Name: Crafted in Nepal
Location: Kathmandu, Nepal
Email: info@craftedinnepal.com
WhatsApp: +977 9744233396
Website: https://craftedinnepal.com
We will review privacy-related inquiries and respond within a reasonable period.