Here are some common questions we receive.
Are your products truly handmade in Nepal?
Yes, we offer secure worldwide shipping so you can enjoy authentic Nepali craftsmanship no matter where you are located.
How long does delivery take?
Delivery times vary depending on your location and the specific handmade item, but standard international orders typically arrive within 4 to 8 business days.
Are your products ethically sourced?
Yes, we believe in fair trade practices that directly support local Nepali artisans and preserve traditional craft techniques.
How does my purchase help local communities?
A portion of our net profits is dedicated toward supporting education for children in Nepal, meaning every purchase helps give back directly to the local community.
What is your return policy?
If your item arrives damaged or defective, please contact our customer support team within a specified timeframe so we can assist you with a replacement or refund.
Do you provide certificates of authenticity for handicrafts?
Yes, many of our traditional items and singing bowls come with verification of their genuine origin from local artisan communities in Nepal.
How do I care for my singing bowl or pashmina?
Each product page includes specific care instructions. For pashminas, we generally recommend dry cleaning or gentle hand washing with cold water and mild soap.
How can I contact customer support?
You can reach out to us anytime through our website’s contact page, and our team will be happy to assist you.
Can I modify or cancel my order?
If you need to make changes or cancel your order, please contact us immediately. Once an item has been processed or shipped, modifications may no longer be possible.
Do you offer custom or wholesale orders for handicrafts?
Yes, we work closely with local artisans and can accommodate custom requests or bulk wholesale inquiries for authentic Nepali crafts, pashminas, and singing bowls.
Are there any customs duties or international taxes?
International orders may be subject to import duties and taxes levied by your local customs office, which are the responsibility of the recipient.
How do you ensure safe packaging for fragile items?
We carefully package fragile items like singing bowls and wooden crafts using secure, protective materials to ensure they arrive safely at your doorstep.